1. Digital delivery
The delivery method for domains, hosting, servers, email, web design, software, SEO and other digital services is defined in the relevant order. Access and setup details are sent to your registered email address or customer portal. Project files and work are delivered through the agreed digital channel.
2. Delivery and service commencement
The scope, start date and completion schedule are defined in the quotation or order. Payment verification, receipt of the necessary customer information and completion of any technical or third-party checks form part of this schedule. Web design, software and other project work follow the agreed project plan.
Domain, hosting and server orders are subject to the relevant provider's technical checks and resource availability. If no delivery or start date has been agreed, please contact us before payment to clarify it.
3. Service renewals
Receiving a renewal payment and completing the renewal are separate stages. Depending on the process shown in the customer portal, renewal is completed with administrator approval or automatically after payment verification. Once completed, the new expiry date and the result are communicated.
4. Shipping and delivery charges
We do not sell or ship physical products. No shipping or physical delivery fees are charged for digital services.
5. Delays and impossibility of performance
If there is a delay or access problem, please contact us with your order reference. If providing the service becomes impossible, the consumer is notified within three days and the amount collected is refunded no later than fourteen days after notification. The consumer's other statutory rights remain unaffected.
