1. How to submit a request
You can submit a written cancellation, withdrawal or refund request to info@iqmedya.com.tr or to the company address below. Please include your name or company name, order or renewal reference, service name and request so we can identify the transaction. For preliminary information by phone, call 0532 200 55 54 .
You do not have to give a reason to exercise your right of withdrawal. Keep a copy of your email notice.
2. Right of withdrawal
For services purchased as a consumer, you may withdraw within fourteen days of entering into the agreement without giving a reason or paying a penalty, except where statutory exceptions apply. Transactions for trade or professional purposes are assessed under the relevant commercial agreement and applicable provisions.
3. Exceptions for digital services
Statutory withdrawal exceptions may apply to services performed immediately electronically, intangible goods delivered immediately to the consumer, and services begun with the consumer's consent before the withdrawal period ends. The required pre-contractual information, consent and actual commencement or delivery are assessed separately for each transaction.
Domain registrations are non-refundable once registration is complete. The consumer's rights under mandatory law remain unaffected.
Activating hosting or server services, or starting a project, is not treated as automatically removing all refund rights in every case. Mandatory consumer rights and rights relating to defective services remain protected.
4. Cancellation and renewal requests
Please contact us as soon as possible to cancel an order that has not yet been processed. For services already in progress, completed stages, consumer consents and service-specific terms are considered. Cancelling a renewal request in the portal does not itself trigger a refund from the bank or PayTR; refunds are handled separately.
If the service is not provided as agreed or is defective, your statutory remedies remain unaffected.
5. Refund method and timing
For service agreements, refunds are made no later than fourteen days after we receive a valid withdrawal notice. Other refunds follow the applicable statutory periods and the legal nature of the request. Card payments are refunded through PayTR/the bank using the appropriate payment method; bank transfer/EFT payments are refunded to the bank account matched to the payment. No additional refund fee or penalty is charged to the consumer.
The time needed for a refund to appear in a bank or card account may depend on the bank's processing time. This does not remove the provider's statutory refund obligation. Contact us with your order reference for information about a refund.
6. Sample withdrawal notice
You may send an email containing the information below; using this sample is not mandatory:
To IQ Medya,
I hereby exercise my right to withdraw from the agreement for the following service:
Service name and order/renewal reference: …
Order date: …
Full name / company name: …
Contact details: …
Date of notice: …
